Zoome Casino Support Contacts for Users from Australia

Zoome Casino offers several support channels for players in Australia who need assistance with their accounts, payments, games, technical issues or general enquiries. Response times depend on the method used, with live chat providing the quickest help, while email replies may take up to 24 hours.

Feedback Form on the Website

The Feedback Form on zoomecasino.games provides another way to contact support.
You will need to enter your name, email address, username, and your message.

Choose the relevant category, so your request is routed correctly:

Account Issues
Payment Questions
Technical Problems
Bonus Queries
Responsible Gaming
Other

The message field allows up to 2,000 characters.
After submitting the form, you will receive an automatic confirmation email with a reference number.
Support agents typically respond to form submissions within 24-48 hours via email.

Contact Details

Head Office Address:
24 Redfern Pl, Pitt Town NSW 2756, Australia

Phone Number: +61280065575 (Free within Australia)
Email: [email protected]
Complaints Email: [email protected]
Support Hours:

Live chat: 24/7
Phone support: 8:00 AM – 12:00 AM AEST

Email Support

For non-urgent matters, players can email [email protected]. The team usually responds within 8–12 hours, with a maximum timeframe of 24 hours.

To speed up the process:

include your username and registered email address
write a clear subject line, such as “Verification Document Update” or “Bonus Not Applied”
attach screenshots or documents (max 10 MB, formats: JPG, PNG, PDF)

Email support is ideal for questions that require investigation, written confirmation, or more detailed explanation. Any account adjustments or decisions made by the support team are documented and confirmed via email.

Phone Support

Players in Australia can contact Zoome online Casino by calling +61280065575. The phone line operates daily from 8:00 AM to 12:00 AM AEST, including weekends and public holidays. Calls from Australian landlines and mobile numbers are free of charge.

Before calling, have your account username ready. Support agents may ask for verification details such as your registered email address or date of birth.
Typical wait times are 2–3 minutes during off-peak hours and 5–7 minutes during busy periods, especially from 6:00 PM to 9:00 PM AEST.

Phone support can help with all types of issues, including:

payment or withdrawal queries
account verification
bonus activation
technical problems
account changes or restrictions

If needed, the agent will escalate your case to a specialised department.